Where is the Jira support Zip location?

How to get support zip in JIRA?

Troubleshooting and support tools can be found in your application’s administration console. You’ll need to be logged in as an Administrator to use it. To create a support zip, go to the Create support zip tab, and choose Create zip. If your application is clustered, all available cluster nodes will be listed.

How to Create support zip Atlassian?

To raise a support request at Atlassian Support:

  1. Log in as a System Administrator.
  2. Go to > Troubleshooting and support tools > Create support zip.
  3. If necessary, select Customize zip to choose what is included. …
  4. Select Create zip.
  5. Select Download zip to save it to the home directory of your Bitbucket instance.

How to get support zip in confluence?

Creating Confluence Support Zip

  1. Click the cog icon at top right of the screen and select General Configuration. …
  2. In the Administration section, click Atlassian Support Tools. …
  3. Click Support Zip and select every check box.
  4. Click Create. …
  5. Log in to the Confluence server to retrieve the file.

How do I create a Har file in Jira?

Providing Information to Support

  1. Go to Tools > Web Developer > Network.
  2. Click the cog icon, then Persist logs.
  3. Refresh the page to start capturing the traffic between the browser to the server. …
  4. Complete the steps that trigger or demonstrate your issue.
  5. Click on Export followed by Save As…
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How do I submit a support ticket in Jira?

To create a support request:

  1. Go to the Get Help tab and choose Contact technical support or report a bug.
  2. Enter: Contact email – this defaults to the email address of the logged-in user. It will be used to find your support account or, if no account is found, to create a new account. …
  3. Hit Send.

How do I create a Har file in Atlassian?

For additional browser support, see the Atlassian documentation for generating a HAR file.

Steps

  1. Open Google Chrome and go to the page where the issue is occurring.
  2. From the Chrome menu bar select View > Developer > Developer Tools.
  3. From the Developer Tools panel that opens on your screen, select the Network tab.

How do I raise a support ticket in Jira?

Raising a support request in Jira

Click Administration ( ) > System > Troubleshooting and Support tools > Get Help > Contact Technical Support or Report a Bug. Fill out the Create Support Request form. Include as much information as possible to help our support team resolve your issue faster. Click Create.

How do I export a HAR file?

Here’s how to extract the HAR file in Chrome:

  1. Right-click in the browser window or tab and select Inspect.
  2. Click the Network tab in the panel that appears.
  3. Navigate to the URL you want to traffic.
  4. Click the download button (Export HAR appears when you hold the pointer over it.)
  5. Name the file.
  6. Click Save.

How do I open .HAR file in Chrome?

Chrome now supports loading HAR files. Open Chrome, Press F12, Click on the Network Tab. Drag and drop the . har file DONE !

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