What is request participants in Jira Service Desk?

What is a request in Jira?

In Jira Service Management, customers are people who request help from your service project. For example, if an agent is taking a customer request by phone, they can raise their request on behalf of that customer. … These requests are collected in queues as issues for your agents to work on.

What distinguishes the difference between a watcher and a request participant?

A Watcher is someone that will be given permissions for the Jira project. … A Requested Participant is someone being given permissions for the Jira Service Desk portal.

Who can customers share requests with?

Customers can share requests with their organization, or raise a private request. Customers can search their organization for people to share with: Customers who aren’t in an organization can’t share requests.

How do I change the request type in Jira Service Desk?

4 answers

  1. Select “Move”
  2. Keep project but Change `issue type` to something else (anything)
  3. Submit changes.
  4. Go back to your ticket, and you will now see `Request type` is empty, and you will now be allowed to change the `Request Type`
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How do I automatically add participants in Jira Service Desk?

Using the Edit Issue action, you can simply add single (or multiple) participants with a simple click. As ever, start your rule off with a Trigger — issue creation in this case. Then you simply need to choose the ‘edit issue’ action. Within the edit issue action, click edit fields and select ‘Request Participants’.

How do I create a request in Jira?

To create a request type:

  1. From your service project, go to Project settings > Request types.
  2. Select Add new request type.
  3. Enter the Request name, Icon, and Issue type.
  4. Choose a Portal group, or leave the checkbox unselected to hide this request type from your portal.
  5. Select Create.

What is a watcher in Jira Service Desk?

A Watcher is someone that will be given permissions for the Jira project. … A Requested Participant is someone being given permissions for the Jira Service Desk portal. A customer can be added as a Requested Participant by using the “Share” function in the portal.

How do I raise access request in Jira?

Raise a customer request

  1. From your service project sidebar, select Raise a request ( ).
  2. Select the request type that matches your customer’s need.
  3. In the Raise this request on behalf of field, enter a new customer’s email address, or search for an existing customer:
  4. Fill in the request details. …
  5. Select Create.

What is a client facing portal?

A client portal is a secure digital gateway to an organization’s network, community forum, customer information, knowledge base, and/or other information. Organizations often use client portals as a central place to share information with their customers.

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Is Jira service management replacing Jira Service Desk?

Jira Service Management will replace Jira Service Desk Cloud over the next three weeks, with an automatic update for cloud customers. … It also fleshes out automated risk assessment and change management workflows based on the company’s 2019 acquisition of the Automation for Jira no-code change management workflow tool.