How do I edit a request type in Jira?

How do I change the issue type of a request type in Jira Service Desk?

You can change the issue type after creation. If you place the issue type ‘field’ on the edit screen for the issue type, have edit-issue rights in the project and the current and new issue type have the same configuration for fields and workflows, you can do a direct “edit”.

How do I add a field to a request type in Jira?

From your service project, go to Service project settings ( ) > Request types. Select the request type you want to customize. In the Agent view tab, drag and drop fields to rearrange the order, select Add fields to add a new field or drag and drop fields to Hidden to hide them.

How do I change customer request in Jira?

You can do this when viewing an issue by going to the More menu -> Move. When you move an issue in Jira, you get the option to select which project to move it to, and then select which issue types are valid for that project.

What is request type in Jira?

The Atlassian Community is here for you. Request types let you define and organize incoming issues so your service project team can more efficiently help your customers. If you’re moving from an existing help desk application, you can add your existing request categories during this step.

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How do I edit fields in Jira Service Desk?

How to edit a field description

  1. Select > Issues.
  2. In the Fields section, click Field configurations.
  3. Click Configure next to the field configuration you wish to edit.
  4. Click Edit next to the field you want to update.
  5. Enter a new description and click Update.

What is a request type?

Request types are used to categorize tickets. Request types define what type of issue the customer is experiencing and what action needs to be taken. … When a user opens a ticket, they must choose a request type. Request types can be defined as parent and child types.

What are the issue types in Jira?

Jira Work Management (business projects) issue types

  • Task. A task represents work that needs to be done.
  • Subtask. A subtask is a piece of work that is required to complete a task. …
  • Epic. A big user story that needs to be broken down. …
  • Bug. …
  • Story. …
  • Task. …
  • Subtask. …
  • Change.