How do I CC someone in Jira ticket?

Can you email a JIRA ticket?

Jira can receive emails from licensed users to create issues or add comments and attachments to existing issues automatically. If you’re looking for a help desk solution, it may be more practical to use Jira Service Management, rather than setting up Jira Core or Jira Software for this purpose.

How do I add a user to a JIRA ticket?

In this step, you will add one of your users (Emma) to the Administrators role, so she can help manage your project.

  1. In your project, select Project administration > Users and roles.
  2. Select Add users to role.
  3. Search for Emma. …
  4. Select the Administrators role and select Add.

How do I mention someone in Jira Service Desk?

Steps to Reproduce

  1. Install Service Desk.
  2. Have a customer create a request.
  3. As an administrator, view the issue in the Issue Navigator.
  4. Type a comment and use the @mention feature to mention the customer.

How do I email a ticket in Jira?

Configuring issue or comment creation from email

  1. Choose > System.
  2. Select Mail > Incoming Mail.
  3. Click Add incoming mail server.
  4. Give your mail server a name and description, and click Add.
  5. Select the protocol, and enter the host name, port number, timeout, username and password fields. …
  6. Click Add.
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How do I link an email to a ticket in Jira?

Select the files, you want to attach to the Jira issue. To add the email as attachment to the Jira issue, select Add e-mail as attachment. To select the Add e-mail as attachment by default and specify the file format of the attached email, select Always add e-mail as attachment at Advanced Configuration > Common.

Why can’t I tag someone in Jira?

Check once whether they have the browse project permission. if the users dont have the browse project permission, one can’t tag them in comment.

How do I comment in Jira?

Press M on your keyboard to jump straight into the comment field and start typing.

How do I link a ticket in a comment in Jira?

When we need to mention a ticket on a comment, it’s necessary to type the issue key and press space or enter. If we just type and save the comment, it won’t convert the issue key to a link.

How do I add a user to Jira admin?

Make a user a product admin

  1. Go to your site’s Admin at …
  2. Select Groups from the left side of the page.
  3. Select the administrators or -admins group.
  4. Click Add members, search and select the people you want to add, and click Add.

How do I add a team member in Jira?

Adding a member to a team

  1. In the Teams section, find the team to which you want to add a member, and click expand.
  2. In the selected team, click + Add person.
  3. Enter the name of the user you want to add. You can also add virtual users to the team.
  4. Click Enter. …
  5. Commit the changes back to your Jira instance.
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